You will automatically receive an 'Dover Royal Taxis Journey Acknowledgement' email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.
Dover Royal Taxis does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 and a half hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Dover Royal Taxis will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
Dover Royal Taxis does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Dover Royal Taxis customer services team immediately.
The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested but cannot be guaranteed. In some cases, where the mileage or duration significantly changes, alternate routes may incur additional charges, this is calculated on a case by case basis.
Please ensure you give us your arrival times and day in to the UK and not your departing information.
If your flight into the UK has any serious delays please inform us or the driver as soon as possible. This is the most efficient way of making sure we have the most up to date information as flight trackers and online sites have delays updating their information.
Dover Royal Taxis use their own transport wherever possible but do use third party companies where appropriate.
Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected
Dover Royal Taxis prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.
Dover Royal Taxis reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
On Journeys collecting from an airport Dover Royal Taxis does not charge for the 1st hour's waiting time after the plane has landed.
Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro rata.
Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.
Any airport Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer. Airport drop off and pick up tolls apply at Stansted and Luton.
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.
Dover Royal Taxis will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.
If you do not receive an email from Dover Royal Taxis confirming the cancellation, then we have not received it. In this case please call our out of hours number which is +44 1304 210 210
Refunds will not be issued in the following circumstances:
- No refund is made if the passenger does not show up for pre-paid journeys.
- No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
- All other circumstances where a refund may be possible should be addressed directly with Dover Royal Taxis customer services.
Please note that some calls may be recorded for quality and training purposes.