My driver last night was amazing, I was on my own and felt vulnerable as I don’t often travel on my own, he put me at ease instantly, made conversation with me throughout the whole journey. I would recommend to anyone, your staff on the desk was also really helpful when booking
Excellent service I really liked it I went UK and visited Dover in November 2022 and March 2023 both times I booked a taxi with the same company.
I had a very nice and kind driver named Stephan he was an absolute hero he helped me during my time of need when i had no one and was very kind hearted. I would like to thank him and the company veryy much
Terrific service. Our first driver around Dover was Arms. He was very timely and friendly; and helped arrange for a taxi from Dover Port to Heathrow for a future travel date. Then prior to the date of travel, Dominique made us feel confident that the driver would be at the Port, as planned. And, Zack showed up early for the trip. He was also very friendly during the two hour trip and discussed any topic that we inquired about. Both Arms and Zack were exceptional drivers. Highly recommend Royal Taxi.
I ordered a taxi on 24/6/23 for 1pm (an hour in advance). I am a very regular customer for many years and my son uses Dover Royal Taxi many times per week. We have always been happy and know many drivers now personally. All brilliant drivers. At seven minutes past 1pm my taxi was not there. I called to make sure it is coming because i HAD to be home at 1.45pm to receive my son from his special needs day centre from his transport. She, (i know her name because she called me home later from different telephone number, after the whole ugly saga. I did not want to talk to her and finished the call). She said when i called at 1.07pm that taxi will be ''five minutes''. No problem, just wanted to make sure it'll come. At 1.17pm i called again worried and APOLOGIZED for calling again but had to call i explained because of my son. She became very hostile and shouted over me saying ''THINGS HAPPEN!!'' I was saying that tell me the truth how long the taxi is/where is it now so i can call another company. She went on to SHOUT that ''If i, (me!!!) don't stop shouting she'll cancel the taxi''! She threatened me like that. Dover Royal lost a VERY loyal customer there in me. And only because of her. I hope your calls are recorded, to veryfy all i wrote.
mrs j m jordan-vasoo